On Sun, 2009-01-04 at 16:16 -0800, Nitzan Kon wrote: > > This can be a good thing for customers that do not need > > support, they can get a lower cost per month, and the business > > still remains profitable that is providing the service. > > I agree. In essence over 90% of customers never really need > support, or need it once every blue moon. The real support drag > on providers is those customers who open a new case every week > (sometimes because they're bored, literally). So those are the > only ones who will really be impacted. >
well there is a problem for some providers because they rely on everyone paying a small percentage for support staff, so that no single person has to pay for everything. But for larger corporate users or resellers a per incident system could allow them to have a cheaper service cost, which in turn makes that provider more attractive. I am thinking of consultants that install systems, who may provide the support themselves, large institutions that have their own IT departments (most businesses do not have one, they are too small to justify it), etc. > > Why an automated lookup of the proxy IP and how well > > connected that is, and if possible the media gateways they > > send to if in a different network would be good, the AS > > number and all that could be searched to see if its on a > > single homed network or multihomed etc. > > Very good ideas. Could be used to quantify "quality". :) > well could provide hints on it, but quality is still based on the sum of all parts which includes how the customer is connected, an aspect I often think is overlooked at least in marketing materials. But it can help the customer know which providers are more serious and which ones are some kid in his parents basement. -- Trixter http://www.0xdecafbad.com Bret McDanel pgp key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x8AE5C721
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