Shahbaz Ali wrote:

> How D.I.D is used in inbound/outbound call center?

The system changes its personality and/or function based on the number 
that was dialed to reach it (over the same physical facility).

To do that, the dialed digits need to be signaled to the receiver. 
That's the original meaning of DID (Direct Inward Dial).

-- 
Alex Balashov - Principal
Evariste Systems
Web     : http://www.evaristesys.com/
Tel     : (+1) (678) 954-0670
Direct  : (+1) (678) 954-0671

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