Sorry guys for promoting my client here but I really really like what they have been doing and it will be useful for OP and lot of us here.
Invox (Intelligent Voice - www.invox.com) allows you to configure a fortune-500 phone system in 5 mins without custom coding with Speech Recognition for less than $150 a month. They won the Best of Show at IT Expo for their beta this September where I came in contact with them. The system is simple with drag and drop interface. Simply connect the various phone modules to design the phone system. Its web based Visio and you cannot go wrong with it. Here is the video which shows how your phone system can integrate with database and RSS without writing any code (just write your query). http://www.invox.com/phone-system-for-developers.php The system out of box integrates with CRM (Salesforce, Sugar and Zoho - Callers calling in are automatically inserted as leads (reverse lookup with address) in CRM if not present. Voicemails are transcribed and appropriately tagged into CRM. Call are recorded and can be tagged into CRM. Employees can access CRM over phone - say a lead name and then say send an email, leave a note etc. Full CRM-IVR integration) RSS Integration - Give link, send params, collect output params and use them in your workflow. Eg: the video link given shows how to retrieve weather information from Yahoo Weather API. Its just 5 mins configuration. Outbound framework - initiate calls periodically from a flat file (csv) or from database directly. The calls can then be connected to workflow where you can search your database and give their outstanding balance etc. and/or even collect payment and update the database back. Lot of my clients (hospitals) use this for phone reminders and confirmations. Pay by Phone - first IVR to be integrated with Authorize.net and 10 other gateways which collects credit information and does CVV and Zipcode verification before authorizing the credit card. Survey/Polls - define your own questionnaire and select the answer type (yes/no, number, digits etc.). You can also custom define answers (eg: colors - provide red, orange, blue as answers and callers can say these.). The results can be integrated to database (real time) or sent an email immediately. FAQs - define keywords which allows the callers to say anything ("Briefly tell me in one or two words why you are calling and I will search for the best answer"). Very useful to automate few calls before they reach the operator. Automatic Phone scheduling - Allow callers to schedule an appointment directly over phone. The calendar is looked up real time and a nearest slot is provided. Very helpful for service professionals. Fraud Verification - automatically call your eCommerce customer and ask questions and record the conversation for future claims - chargebacks etc. Virtual Extensions, call forwarding etc. Transcription based - Can be integrated with your backend - the transcription result can be posted to your URL with results for your backend integration. For eg: allow your caller to say a product, play product informational, get their credit card, validate and process it and then ask for any custom notes. The message is transcribed and your URL will be pushed. Speech Driven - Supports US/UK English, Spanish, French and few other languages (don't remember). Group Messaging - record call and the system will blast it to your employees and your defined group automatically IM notifications - Push notifications to Yahoo/MSN/AOL/Skype which can be configured. Know who is calling on Skype etc. before you answer the call. Free Call forwarding to Skype and Google Talk Geographical Routing (US) and store locators Best of all, you can signup free and configure and test your phone system free. Thanks. > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 23 Nov 2009 14:27:02 -0600 > From: "Byron J. Lee" <b...@horizons-blind.org> > Subject: [asterisk-biz] Surveys? > To: Commercial and Business-Oriented Asterisk Discussion > <asterisk-biz@lists.digium.com> > Message-ID: <4b0af016.9010...@horizons-blind.org> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > I would like to know if there is a way to have a person calling into my > system do a survey consisting of "voicemail" answers and 1 through 5 > answers? Is there a good package for collecting this data and outputting > the information to a CSV file or other type of database? We're looking > for answers about the usability of our new system to help us gauge which > direction we should be going. Thank you very much for your help and support! > > Thanks, > Byron Lee > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
