On Wed, Feb 16, 2011 at 6:19 PM, Steve Totaro <stot...@asteriskhelpdesk.com> wrote:
> I would start with this mindset of "Low cost support" and "a really > low cost solution, with no minimum commitments" > > For every market, there is a barrier of entry. If you are just > focusing on, "Really Low Cost" then what are you giving up? > > Your support is going to lousy and so is your service. That equates > to unhappy customers and a bad reputation. It is much harder to get a > new customer than it is to lose one. > > Is your marketing going to be that you are the lowest cost? > Steve By low cost support, I did not mean low quality support. Most of the low cost services I have personally used have almost nil support. I assume that's because providing a low cost service from a high salary developed country is a problem. I am from India where setting up a support service can cost a lot less, hence my comment that I can set up low cost support services as required. Same applies to Internet based marketing. I asked for "No minimum commitment required" was because voip will not be my core area. I will be selling voip to my existing customerbase and people of similar profile. I thought I could set uo one person support & marketing and scale up as growth happens. I completely agree with your contentions, though. With best regards. Sanjay. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz