David, This process is not simply remove customer from switch… it involves multiple steps that takes time, such as, closing account with in a billing, archiving CDR’s, removing trunk group from SBC’s etc…
-- *Yaro Donchenko* *VP of Business Development* *OVETEL* - *"stability, scalability and sustainability of the call"* Direct: +1 (845) 475-9347 Mobile: +1 (917) 267-9276 Organize a meeting with me: http://tungle.me/yaro Follow us on Twitter for the latest price updates: http://twitter.com/ovetel *From:* asterisk-biz-boun...@lists.digium.com [mailto: asterisk-biz-boun...@lists.digium.com] *On Behalf Of *David Knell *Sent:* Sunday, March 11, 2012 7:48 PM *To:* 'Commercial and Business-Oriented Asterisk Discussion' *Subject:* Re: [asterisk-biz] Ovetel So, Yaro, can you explain: - why it takes up to 30 business days to remove a customer from your switch? - why, in January, you said "Closing of account will take about 10 days to complete whole process." --Dave *From:* asterisk-biz-boun...@lists.digium.com [mailto:asterisk-biz-boun...@lists.digium.com] *On Behalf Of *Yaro Donchenko *Sent:* 11 March 2012 22:40 *To:* Commercial and Business-Oriented Asterisk Discussion *Subject:* Re: [asterisk-biz] Ovetel David, As I have informed you via Email on March 2nd 2012, in order to process your refund we must terminate your trunk group, it can take up to 30 business days to process termination of your trunk group. More over your where using only Economy routing group is our most aggressive products. This service offering for situations in which low cost is key. It is a price-optimized, least-cost routing offer with decent quality since it always uses the cheapest routes available. In other words if ULC is failing in Economy trunk group there is no overflow routes, so that’s why we recommend to use our Standard routing group as it has up to 8 overflows in routing and 12hrs SLA. -- *Yaro Donchenko* *VP of Business Development* *OVETEL* - *"stability, scalability and sustainability of the call"* Direct: +1 (845) 475-9347 Mobile: +1 (917) 267-9276 Organize a meeting with me: http://tungle.me/yaro Follow us on Twitter for the latest price updates: http://twitter.com/ovetel *From:* asterisk-biz-boun...@lists.digium.com [mailto: asterisk-biz-boun...@lists.digium.com] *On Behalf Of *David Knell *Sent:* Thursday, March 08, 2012 8:19 PM *To:* asterisk-biz@lists.digium.com *Subject:* [asterisk-biz] Ovetel Hi - Anyone else having trouble with Jaroslav (Yaro) Donchenko and Ovetel? Following various postings of theirs on here, I tested and then prepaid for a specific route which lasted for a short period; I was then repeatedly promised capacity which either didn't materialise or, if it did, again lasted for a matter of hours. So I'm after a refund of my credit with them, and have been (on and off) since the start of the year. Yaro doesn't want to make this easy - it was a 10 day process in January, and I'm told that it's a 30 day process now. Clearly this is nonsense for what appears to be a two-person firm; Ovetel isn't (in spite of what their website says) Tata. --Dave
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