p.s. Forgot one requirement: a simple web-interface through which to listen to the call recordings…
On 2012-05-23, at 1:31 AM, Jonathan Barratt wrote: > Hi All, > > For any who might be interested in this sort of work, we have a project > coming up in the near future for which we will require a call-center in one > country and trunk-scale connections between it and two and later three other > countries, all in Asia. The end users will call into GSM SIMs hosted by > Asterisk servers situated in their native country, and then SIP will handle > the international relay between those hubs and the call-center staff at our > primary location; who themselves will also have GSM SIMs to receive direct > calls from domestic clients. > > The call center's dialplan will need to be arranged into five different > groups to represent the five different companies that will all be working > under the same umbrella. The current numbers in terms of SIM Cards/GSM > Channels & Day Operators & Night Operators are: > 18 & 15 & 6, > 14 & 8 & 3, > 34 & 4 & 1, > 21 & 7 & 3, > 4 & 3 & 1. > > So a total of about 91 channels and 51 operators to start, with rapid growth > expected for at least two years after the first 6 months. There are three > different mobile network operators serving the call-center site, and a > similar variety in numbers at the first three other countries. > > We need all the usual bells and whistles: ACD, Call Recording, Queue > Monitoring & Statistics, ability to pause out of queue for short breaks, > Agent Metrics (very important), MoH, blind transfers, but not voicemail or > call parking. Agents will use soft-phones to start but we're prepared to move > to real phones if quality demands it. No need for screen-pops or desktop > computer integration yet. One other big item: QoS on the LAN — we have none > as of yet, are currently using a Debian box as our router and unmanaged > gigabit switches, so we'll definitely need this added. > > I don't need a formal proposal yet, if you're interested then please just > send your qualifications and a rough ball-park estimate on time and *labor* > costs but don't stress on them, they're not something you'd ever be held to: > I will narrow the pool of applicants down to a short-list and then ask for > more detailed, realistic figures as part of what would be considered an > official proposal. > > Thanks in advance! > Jonathan > CTO > IntelligentMillionaire.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
