Guys, We are working with a provider that started out great, but after a few months they stopped replying emails, releasing numbers we won't use anymore, and not answering calls on their call center.
Recently, we have been charged for a lot of numbers we don't use anymore and that we explicitly asked several times to be released (3 months ago). We already moved away from them, but the numbers we still have with them need to be ported out, and I'm afraid they won't answer those requests either. Question is, what do you recommend in these cases? Should I file a complaint in some consumer protection entity considering they are from the US? I won't mention the provider's name. I'm gonna give them some days to respond, and if none works, I'll let you all know who they are. Thanks, -- Carlos
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