|
Hello,
when a agent logged into a queue is busy with a
queue call, if another call is delivered in the queue that call is routed to the
busy agent. That is not correct. The second call must be stay in the queue. The
queues.conf is:
[queue1]
wrapuptime=0
timeout=60
strategy=ringall
retry=5
queue-youarenext=
queue-thereare=
queue-thankyou=queue-thankyou
queue-callswaiting=
music=default
monitor-join=yes
monitor-format=
maxlen=0
leavewhenempty=no
joinempty=yes
context=
announce-holdtime=no
announce-frequency=0
The dial plan in extensions.conf for an incoming
call is:
exten =>
7777,1,Answer
exten =>
7777,2,Queue(queue1|t|||1200)
; pepe
The dial plan in
extensions.conf for add queue member
is>
exten =>
_422XXXX,1,Answer
exten =>
_422XXXX,2,AddQueueMember(queue1,SIP/${EXTEN:3})
exten =>
_422XXXX,3,Hangup
Why the second call doesn't stay in
the queue? Any idea?
Thank you |
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