On 14 July 2009, Bob Crandell wrote: >Hi, > >What is the difference between Ring Groups and Call Queues? > >Thanks > > > >Bob Crandell >Assured Computing, Inc. >541-868-0331 >ComputerBase USA >541-349-0404
Bob, A Ring Group usually refers to a group of phones/extensions that are set to ring simultaneously when a number or extension is dialed. For example, a simple Ring Group may be used so that external calls to your office ring at your desk as well as your assistant's desk. A Call Queue, however, places callers in a first-come first-served queue, which is handed to the "agents" logged into that queue. Queues and Agents may be configured in a number of ways, and how the calls get to an individual agent is dependent on the configuration. Whether a Ring Group or a Queue is best suited for a situation usually depends on the number of expected calls and the number of people answering those calls, as well as the complexity of the call handling desired. I hope that answers your question. If I missed something, let me know. Sincerely, Trevor Hammonds _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-gui mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-gui
