Hi,
We are using asterisk java “AbstractManagerEventListener” class. We have
our customized ACD to select a CSR (agent). Once the CSR is selected, we
forward call to selected CSR using Redirect Action. If selected CSR do not
pick up the call within configured time, we select another CSR and forward
call to second free CSR.
In our application, on high load it is observed in some cases that if first
CSR pick up the call within configured time but due to delayed Bridge
Event, our application redirects call to second free CSR.
Is there any mechanism of asterisk which will cancel the Redirect action to
second CSR (by our application) if bridge event is already fired for the
same call.
Thanks,
Tausif
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