[Asterisk-Users] queue application

[Paulo Mannheimer]

Hi,   I’m working on a call center application where callers input some information and get transferred to an attendant, or waits in a queue until one is available. The operator is using a PC-based system that needs to have access to the information previously input by the caller. I was thinking about making * write some control info somewhere and then make the application get it through samba/file sharing.   Any other insights? Also, how to make this work if the call is queued?   Best regards,   PHM