On Mon, 2003-08-11 at 10:19, Jim Friedeck wrote: > Our CSR people need to be informed when a call is ringing in when they > are on the phone. Is there a mechanism for informing an off-hook target > channel of an incoming call? We have a guy who should get first shot at > all incoming calls on our local lines and our customer service line. If > he is on the phone, he should get beeped and then be able to place the > current call on hold to answer the other calls, possibly 'parking' them > for other people, transferring them, or answering their questions > quickly. If these calls are not answered in a small amount of time they > should go to the next CSR in line. Is this scenario possible? I'm not > currently a 'phone guy' so I apologize for any incorrect terminology.
I assume you're using BudgeTones. I think the problem is on the BudgeTone end, although it might be possible to fix it from the Asterisk side. If I get a chance, I might look into writing a patch for chan_sip.c that limits the number of channels per phone, or something like that. Steve _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
