Hi all.
I have some questions:
1) Is there a way to get a full log of the calls (incoming and outgoing)
You can get the Call Detail Records which show you the incoming user and the initial dialed extension as well as the date, time, etc. They don't record the complete call flow.
2) How is the intregation of Mysql and Asterisk. At witch Aplicattions.
Functional, but I've heard mixed reports. It's my understanding that MySQL support works for logging (cdr-mysql) and voicemail2.
a) I have a Support Call Center. Almost all the time all the
extensions are busy, and some calls at hold. Is there a way that when some one
hang off, can take the next call in the hold. At this moment, i have that if all
are busy, send the call to hold. And in 1 minute tray again to call any extension.
This is what the Queues are for. Search the mailing list or look at the demos. Basically, incoming calls are put into a queue until one of the currently logged-in operators (or one of the defined extensions) picks it up. Then, the other extensions keep ringing until the queue is empty or until the timeout expires and the callers get bounced.
b) Is ther any way.. that other person can take the ringing
call of other extension at his phone?... Example: There is a ringing call at
extension 100 which is alone and i'm at extension 150, So and i want to take it?
so i dial some number and i take it... How to do this?
I'm told this can be done, but I don't know how myself. What you can do is have several extensions ring at once, as though they were a single extension. This can be done with "groups" or by using the "ext&ext" syntax in extensions.conf.
--Ernest
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