Hi
I have a problem with the queues on Asterisk. The setup is [EMAIL PROTECTED]
v1.0 with Asterisk 1.0.7.
I have 1 queue (4500) set up, with leastrecent strategy. There are no
agents configured in this queue.
Agents log in by dialing 4500* on their phones. All incoming calls are sent
to the queue. Calls wait 120 seconds in the queue, and are then sent to
voicemail extension 310.
My problem is that while an agent is busy on a call, Asterisk is still
sending calls to that agent.
The queue configuration from extensions.conf is:
[ext-queues]
exten => 4500,1,Answer();
exten => 4500,2,SetCIDName(${CALLERIDNAME});
exten => 4500,3,Queue(4500|t|||120); Support
exten => 4500,4,Macro(vm,310);
exten => 4500*,1,Macro(agent-add,4500,);
exten => 4500**,1,Macro(agent-del,4500);
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,GotoIf($[foo${ARG2} = foo]?4:3))
exten => s,3,Authenticate(${ARG2})
exten => s,4,AddQueueMember(${ARG1})
exten => s,5,Wait(1)
exten => s,6,Playback(agent-loginok)
exten => s,7,Hangup()
[macro-agent-del]
exten => s,1,Wait(1)
exten => s,2,RemoveQueueMember(${ARG1})
exten => s,3,Wait(1)
exten => s,4,Playback(agent-loggedoff)
exten => s,5,Hangup()
The queue configuration from queues.conf is this:
[4500]
wrapuptime=0
timeout=20
strategy=leastrecent
retry=5
music=default
maxlen=0
leavewhenempty=yes
joinempty=yes
announce-holdtime=no
announce-frequency=0
agentannounce=None
Has anyone had a similar problem on Asterisk? I can't figure out why
app_queue doesn't know that the agent is busy on a call.
Regards
Hilton
Datatex Dynamics CC
Web site http://www.datatex.co.za/
Email to [EMAIL PROTECTED]
Tel +27215924033
Fax +27215924077
The use of the Datatex e-mail facility is not permitted
for the distribution of chain letters or offensive email
of any nature whatsoever. Datatex hereby distances itself
from and accepts no liability in respect of the
unauthorised use of its e-mail facility or the sending of
e-mail communications for other than strictly business
purposes. Datatex furthermore disclaims liability for any
unauthorised instruction for which permission was not
granted. Any recipient of an unacceptable communication,
a chain letter or offensive material of any nature is
requested to report it to [EMAIL PROTECTED]
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
