Hi
When using a call file to place a call I can't seem to figure out how to get
the variable
alert_info passed to the actual channel (in my case a SIP phone) that an agent
is logged in at.
Please can someone give me a pointer in the right direction ;)
Thanx!
Probably best illustrated in an example:
Below works great and tells SIP/123 to pick up the call from asterisk then it
dials the desired
extension:
SetVar: _alert_info=auto_answer
Channel: SIP/123
Context: autodial
Exten: 123456789
Priority: 1
Below doesn't pass alert_info to the sip phone the agent is logged in at, so
the agent has to
answer the call before the destination extension is dialed:
SetVar: _alert_info=auto_answer
Channel: AGENT/1001
Context: autodial
Exten: 123456789
Priority: 1
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