Dear friends,
I have a asterisk-1.0.9 verison with me in redhat linux 9.0
I am trying for ACD
I have two agents 1001,1002 and one queue called "queue1"
My requirement is like when ever any member try to enter into the queue
it should say messages like you are next and also hold time
the related sound files were present in the var/lib/asterisk/sounds
my conf files are like this
cat sip.conf
[general]
dtmfmode=rfc2833
context=default
port=5060
disallow=all
allow=ulaw
context=default
bindaddr=192.168.68.24
;nat=yes
[general]
dtmfmode=rfc2833
context=default
port=5060
disallow=all
allow=ulaw
context=default
bindaddr=192.168.68.24
;nat=yes
[1000]
type=friend
context=default
host=dynamic
nat=yes
[1001]
type=friend
context=default
host=dynamic
nat=yes
type=friend
context=default
host=dynamic
nat=yes
cat extensions.conf
[default]
exten => 27,1,AgentLogin(1000)
exten => 28,1,AgentLogin(1001)
[default]
exten => 27,1,AgentLogin(1000)
exten => 28,1,AgentLogin(1001)
exten => 29,1,Queue(queue1)
cat queues.conf
[queue1]
member => Agent/1000;rk1
member => Agent/1001;rk2
announceholdtime=yes
announce-frequencty=20
queue-youarenext = "queue-youarenext" ; ("You are now first in line.")
queue-thereare = "queue-thereare" ; ("There are")
queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")
queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")
queue-minutes = "queue-minutes" ; ("minutes.")
queue-thankyou = "queue-thankyou" ; ("Thank you for your patience.")
[queue1]
member => Agent/1000;rk1
member => Agent/1001;rk2
announceholdtime=yes
announce-frequencty=20
queue-youarenext = "queue-youarenext" ; ("You are now first in line.")
queue-thereare = "queue-thereare" ; ("There are")
queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")
queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")
queue-minutes = "queue-minutes" ; ("minutes.")
queue-thankyou = "queue-thankyou" ; ("Thank you for your patience.")
cat agents.conf
[agents]
autologoff=15
musiconhold => default
group=1
agent => 1000,4321,r1
agent => 1001,4321,r2
wrapuptime=50000
[agents]
autologoff=15
musiconhold => default
group=1
agent => 1000,4321,r1
agent => 1001,4321,r2
wrapuptime=50000
with regards
RK
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