Joerg,
You will need to have the agent kicked from the queue for it to properly
pass to the next agent.. In agents.conf under [agents], set
"autologoff=10". This will kick them out of the queue(logs them out)
for not answering after 10 seconds.
--johann
Joerg Wolf wrote:
Hi,
I've configured a queue with dynamic agents and leastrecent strategy.
If the "least recent agent" doesn't pick up the current call from the
queue, the call will be presented to him again and again, even when
there's yet another agent available.
I would expect that after timeout occurs on the first agent, the next
to least recent agent will be tried and so on and so forth... (as it
happens in case of an busy least recent agent).
Did I miss something in the config or is this the intended behaviour?
Thanks!
cheers
Jörg
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