Sry for the empty previous reply
 
Well I think it's not the right way. Using an external program you will have a delay on lamp status notification and a overloaded server, manager applications are really cpu power expensives.
The internal asterisk hint system can immediatly notify the busy status. Better solution.
This may not be the answer you're looking for ... but why not whip up a little program or web application for the operator's PC that shows the extension, name, busy status, new voice-mail count, etc?  Or you could have it done by a consultant.  In the long run, it will probably be less hassle, cheaper, and much more functional than what you're considering.
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