Hello, routing based on DNIS is dependant on what your telco sends you. Usually on Robbed-bit T1s(RBS) they will send you ANI and DNIS together separated by stars like this: *7275551212*1234* (where 7275551212 is the ANI[callerID] and 1234 is the DNIS[last 4 digits of the number dialed]) In Asterisk this shows up all as the exten and you need *NXXNXXXXXX*1234 in your dialplan.
If you have PRI T1s then you can usually receive both the CallerID and the full 10-digit number dialed from the carrier and you will get the full number dialed as the extension, so 8881231234 in your dialplan. Collecting wrapup codes is another thing. This means you need a database for the calls coming in and in case of Asterisk that means tinkering with the code. There are several add-ons that add this functionality to Asterisk and some of them cost money, just do a search for queues and agents in Asterisk on google. Or you could go with a package like Aheeva or VICIDIAL that have GUI interfaces and allow you a great deal more interoperability with other systems and the ability for the agent to enter more info. MATT--- -----Original Message----- From: Tielin Xu [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 02, 2005 2:26 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Two questions about Asterisk Call Center Hi: I am new at Asterisk. Does anyone know how to define the call routing based on DNIS as our conventional ACD to route a call in Asterisk? Second, how do I collect Wrap-Up code for agents in Asterisk? Many thanks. Tielin _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users