Talked to a phone guru friend of mine. He was aware of the American
Airlines situation. He informed me that American Airlines does not pass
"answer supervision" until you hear on-hold music and are in a queue
(also he is not sure that is legal).
Unfortunately VoipJet doesn't like that very much and cancels the call
after about 60 seconds. Please be aware that I am guessing that VoipJet
is canceling the call, it could very well be my system, but I can't find
any documentation regarding a hard timeout if not answered. I've set
the dial command timeout to unlimited and I still receive the error
after 60 seconds.
Currently I'm just routing that number through Broadvoice, which
although it also doesn't get answer supervision, it continues the
connection.
I debating about whether or not to contact VoipJet. Personally I would
say VoipJet is following the rules, so it's not their problem, but at
the same time I would think they want to be as functional as possible.
Thanks for the help everyone,
G
Garth Summey wrote:
Hi List,
I'm wondering if someone who uses VoipJet as their termination service
would do me a favor.
If I call the American Airlines reservation number (1-800-433-7300), the
call gets connected, but after 30 seconds asterisk drops the call
responding that no one answered.
I'm using areskicc2 (calling card app) as an authentication system and I
don't know if that is what is causing the problem, or if VoipJet doesn't
sense the line was picked up (and thus doesn't pass this info to me).
Here is a sample output of CLI when the disconnect happens:
---
-- Called voipjet/18004337300
-- Call accepted by 216.118.117.46 (format ulaw)
-- Format for call is ulaw
-- IAX2/voipjet-1 is making progress passing it to SIP/541-d994
-- Nobody picked up in 30000 ms
-- Hungup 'IAX2/voipjet-1'
---
During the 30000 ms I hear the American Airlines auto attendant giving
me options, I can choose and option and the auto attendant will
recognize the DTMF and send me to that menu, then after a total of 30
seconds, I get disconnected.
I haven't had this issue with any other numbers yet (only been in
production use one day...)
Any info is appreciated.
G
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