Now that we have a well functioning Asterisk system that queues our calls and distributes them to our CSRs, I would like to implement a better system for our agents to keep a log of all of their calls, which we currently do using MS Word. (As you would expect, this is a less than ideal solution!)
I am looking for a simple program that will allow our agents to enter notes on each call that they take and save it to a database. Basically, The call would come in, and I would use something like astGUIClient or IPSwitchboard to perform a screenpop to a web page or program that would let the agent type in notes re: their call. Something along the lines of: "Sally Jones called re: Account #1234 and wanted to know what her balance was and if she could make a payment by credit card. I took her information, charged the card and faxed her the receipt." Ideally, the note would be saved with the CDR data so I could search by extension, date, etc and find all relevant entries. Earlier in the month something similar was mentioned, and the poster mentioned searching Google, but I have yet to find an appropriate solution, and before I go and try to reinvent this wheel, I thought I would ask the list members if they have implemented something similar. Please let me know if you have any suggestions. Thank you for your consideration, Tom _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
