Dialing an Agent in version 1.0.7 works fine, here's what shows up in the CLI:
-- Executing SetCIDName("SIP/518-6071", "Calling Agent4000") in new stack
-- Executing Dial("SIP/518-6071", "Agent/4000|30|t") in new stack
-- outgoing agentcall, to agent '4000', on 'Local/[EMAIL PROTECTED],1'
-- Called 4000
-- Executing Dial("Local/[EMAIL PROTECTED],2", "SIP/517|30|t") in new stack
-- Called 517
-- SIP/517-39f4 is ringing
-- Agent/4000 is ringing
-- SIP/517-39f4 answered Local/[EMAIL PROTECTED],2
-- Agent/4000 stopped sounds
-- Local/[EMAIL PROTECTED],1 answered, waiting for '#' to acknowledge
== Spawn extension (sip, 517, 1) exited non-zero on 'Local/[EMAIL
PROTECTED],2'
-- SIP/517-39f4 acknowledged
-- Agent/4000 answered SIP/518-6071
However, when I dial an Agent channel in version 1.0.9, the Agent on
the other side acknowledges the call (by pressing #), a transfer
happens rather than an acknowledgement.
Here's what shows up in the CLI:
Executing SetCIDName("SIP/316-21f2", "Fr 316 To Agent1415") in new stack
-- Executing Dial("SIP/316-21f2", "Agent/1415|30|t") in new stack
-- outgoing agentcall, to agent '1415', on 'Local/[EMAIL PROTECTED],1'
-- Called 1415
-- Executing Dial("Local/[EMAIL PROTECTED],2", "SIP/309|30|t") in new stack
-- Called 309
-- SIP/309-bab5 is ringing
-- Agent/1415 is ringing
-- SIP/309-bab5 answered Local/[EMAIL PROTECTED],2
-- Local/[EMAIL PROTECTED],1 answered, waiting for '#' to acknowledge
-- Started music on hold, class 'default', on Local/[EMAIL PROTECTED],1
-- Playing 'pbx-transfer' (language 'en')
-- Unable to find extension '' in context 'outgoing'
-- Playing 'pbx-invalid' (language 'en')
== Spawn extension (sip, 309, 1) exited non-zero on 'Local/[EMAIL
PROTECTED],1'
I noticed that the line "Spawn extension..." takes a longer time to
show up in version 1.0.9 than in 1.0.7 . The calling party continues
to ring before the last line shows up. Same problem with queue call
forwarding. Agents should acknowledge calls immediately. Can anyone
explain why is it so?
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