> > Hi, > > I have a small callcenter with 3 agents who login using > AgentCallbackLogin. They normally receive calls, but needs to call > outside also. When they call outside, though they are busy the "show > agents" shows them as available, and calls gets routed to them. How can > I make them busy when they call outside. > > Also they also need to move out for couple of minutes or to send a mails > etc in between calling. Right now only way to do this is to logoff and > then login back. This is bit tedious esp for short breaks. If I put DND > in the client (sjphone) the call will land in the agent and gets > disconnected. Is there any way to achieve this? > > with warm regards, > > raj
Logging in and out is a part of life in a call center, even to take a 2 minute break. You can reduce the login/logout time using one of the tips on this page; http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallb ackLogin damon _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
