I'm also using SNOM320/360 phones. Ideally - set up one button to toggle the Agent Status (in/out == On/Off) ??? Kinda make sense if app_devstate (or similar) made it into mainstrean Asterisk - so line indication lamps could be used at will.
The SNOM320 is so ideal for Call Centres (the Headset control it gives one) - I'm surprised that there is not a dedicated "Agent Has Logged-in" icon... :-) On Fri, 2005-08-26 at 10:20 +0200, Nils Ohlmeier wrote: > On the Snom phones you can use a SIP MESSAGE to overwrite the idle screen > text > with a given text message. Maybe that is helpfull for your scenario. > > Regards > Nils Ohlmeier Nils (or anyone else) - how does one do this from Asterisk? > > You've got the Snom 320's, so maybe the most straight forward thing > > to do would be to use the Hint application with them to light a status > > LED when an agent is logged in and have it go dark when the agent is > > logged out. > > > We are settng up a fair sized call center on Asterisk, but we are > > > having -- . . ___. .__ Posix Systems - Sth Africa. e.164 VOIP ready /| /| / /__ [EMAIL PROTECTED] - Mark J Elkins, Cisco CCIE / |/ |ARK \_/ /__ LKINS Tel: +27 12 807 0590 Cell: +27 82 601 0496 _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
