Hello Pedro,
you should do this using agent priority groups; this way first all low
priority agents are filled, then another group is used up.
Thanks
l.
On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes <[EMAIL PROTECTED]>
wrote:
Hi there,
Does anyone know how to setup an overflow queue? When a call rings on
the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were busy, then the call stays on both queues
until somebody answers it.
I think this is a basic ACD feature available on most PBX that support
ACD functionality.
Does anybody knows how to do it with asterisk??
Thanks in advance
Pedro Nunes
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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