Yes, but if an agent is connected through the Agent module even on an
outboiund call, * will consider it unavailable and therefore will not
route calls to it, as if the agent was answering some inbound call.
Just my $0.02 :-)
l.
On Mon, 17 Oct 2005 14:01:27 +0200, J Thomas <[EMAIL PROTECTED]> wrote:
Using Asterisk agents.
Not recognizing that an agent has made an outgoing call IS THE PROBLEM.
Only workaround I see is to take the agent out of queue on all outgoing
(and direct dialed incoming) calls and put him back in the queue at the
completion of the call. That seems too kloodgy.
Hence the proper behavior has to come through feature request only.
-- jt
On Mon, 2005-10-17 at 04:30, Lenz wrote:
Hello,
are you using Asteriks agents or dialing straight to extensions? because
if you are using agents for incoming calls and then you dial "straight"
out of Asterisk, Asterisk will not know that the agent is busy. One
possible workaround would be to make a call to the agent using a .call
file, so that the agent is busy and the queue system recognizes it.
(It's just an idea, I have never tried this)
Thanks
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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