On Oct 18, 2005, at 9:08 AM, Adam Goryachev wrote:
On Tue, 2005-10-18 at 14:35 +0200, [EMAIL PROTECTED] wrote:
Hi,
This issue has been discussed probably a million times on every
asterisk forum in the world and I have the same problem too.
Another problem you would have with the agents is that when they
make an outgoing call they are not regarded as "busy" by asterisk
and it sends more calls to the agent if it has call waiting enabled.
This behaviour is totally senseless since the whole purouse of
queues is to _queue_ the callers until the agent is available.
"available" usually means "not on the phone" -- whether or not
it's an incoming or outgoing call.
I "solved" this problem by using single-line clients and phones
where you can turn off call wating.
Actually this can simply be solved in your dialplan.... Just use the
setgroup/checkgroup values, and use the AgentCallbackLogin instead of
AgentLogin ....
This is what I used, and it seems to work quite well so far... well, I
haven't actually added the bits for the outbound calls yet on my own
system, but I've done it on others, and they seem to be quite happy
with
it...
Can you provide some more specifics? Maybe an example for the
dialplan? Does this keep the queue from sending multiple calls to
agents who have call waiting enabled?
Tom
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