| I have played with AddQueueMember and it works great. However, there is one problem that I have and I hope someone can point me in the right direction.
My client's agents rotate seats. This means that if I want to track calls by agent, I can't with AddQueueMember. When I look at the CDR, it tells me the calls made/received by the station (regardless of technology - SIP/AIX/etc). But, at any given point, I don't know which agent made the call.
In reality, even with AgentCallBackLogin I can't tell which agent made or received the call. Is there a way that I can identify in the CDR which agent actually received or placed a call regardless of which extension he/she may be sitting on?
Thanks, Waldo On Oct 10, 2005, at 12:22 PM, Waldo Rubinstein wrote: BJ,
Thanks for the prompt response.
Both my clients work by using the AgentCallBackLogin so that * can send queued calls to them regardless of which SIP phone they're sitting on (sorry I didn't include this in my original email)
You mean to say that if I use AddQueueMember, I could do the same and still be able to have two agents 1001?
Thanks, Waldo On Oct 10, 2005, at 11:38 AM, BJ Weschke wrote: There isn't a way to do it in agents.conf. That being said though, there are folks that have forgone agents.conf and have used the AddQueueMember and RemoveQueueMember commands via both the dial plan and manager interfaces to work their own agents approach that certainly could be designed to support a multi-tenant environment.
On 10/10/05, Waldo Rubinstein <[EMAIL PROTECTED]> wrote: Hi list (again),
I have another question which I have not been able to resolve from
neither the wiki nor Google.
I've been able to configure a multi-tenant setup of asterisk for 2
small call centers with no problem, by simply playing with contexts
(which I guess is how everyone else is doing it).
The problem I have is that I've only been able to configure one
global agents.conf file. This restricts my setup in a way that I
cannot have two agents 1001, for example if my clients wanted to. Is
there a way to overcome this?
Thanks,
Waldo
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