On 10/22/05, Crystal Stream, Incorporated <[EMAIL PROTECTED]> wrote:
You could have your customers call in and enter all of
that -- then give them a confirmation number and they
could fill out the rest online.
Couple of notes on this topic.
First off, trixter's experience with the name being required is a special case. US processing networks don't even ask for the name, cant' do anything with it (I have most of the specs right here in front of me). If there is a name check it's done before being sent to the processing network. Internet payment gateways usually require a name, but it can be anything, no checking is done unless it's an extra feature you pay for, in which case don't use it:)
Secondly, IMO the only real practical use for pay by phone is with an existing customer. If it's a new customer you usually want their name, address, email, etc.. But an existing customer could input their account number via DTMF which can then be used to pull up their information that is already in your system, and let you assign the new transaction to that customer record.
Works well for paying bills or adding credit to prepaid accounts.
Chris
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