Hi,
Okay we have agents logging in to receive calls from a queue. Agents
logging in from a SJPhone (SIP Phone) can dial the login extension and
are asked for their 'username followed by #' and then they are asked
for their 'password followed by #' and then the system asks them what
'extension they are at followed by #'. This works perfectly. When
someone calls in the agents extensions that have logged in ring. When
someone using the Zyxel phone (by the way the latest version is a
great little phone with great clarity) calls into the agent extension
it asks for their extension as before but as soon as the user enters
the extension followed by a # the system hangs up on them, go
figure???? Here are my files. Oh and logging out of the agent
application works fine from SJPhone.
********************
extensions.conf
[general]
#include macros.incl
[incoming-home]
exten => s,1,Goto(extensions-home,100,1)
exten => t,1,Goto(extensions-home,100,1)
exten => i,1,Goto(extensions-home,100,1)
[extensions-home]
include => parkedcalls
;Operator queue, Operator Console, and Receptionist Phone
exten => 100,1,Answer()
exten => 100,2,Queue(extensions-home|trn|||120)
;Office Personnel
exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
;Spa Personnel
exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => 590,1,Dial(ZAP/3,20)
;Voicemail Main
exten => 800,1,Answer
exten => 800,2,VoicemailMain
;Agent Login
exten => 801,1,AgentCallbackLogin(,,@extensions-home)
;Voice Conferencing
exten => _85X,1,Answer
exten => _85X,2,MeetMe(${EXTEN})
;exten => i,1,Voicemail(s300)
;exten => t,1,Voicemail(s300)
exten => fax,1,Dial(ZAP/4,20)
exten => fax,2,Congestion
exten => fax,102,Congestion
[local]
ignorepat => 9
exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _9NXXXXXX,2,Congestion(5)
exten => _9NXXXXXX,102,congestion(5)
exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
include => extensions-home
[longdistance]
ignorpat => 9
exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _91NXXNXXXXXX,2,Congestion(5)
exten => _91NXXNXXXXXX,102,congestion(5)
include => local
[globals]
OUTBOUNDTRUNK=Zap/G1
PSTN1=Zap/1
PSTN2=Zap/2
PHONE1=Zap/3
PHONE2=Zap/4
****************
zapata.conf
[trunkgroups]
[channels]
echocancel=yes
echocancelwhenbridged=yes
echotraining=yes
rxgain=14.0
txgain=4.0
usecallerid=yes
hidecallerid=no
callwaiting=no
threewaycalling=no
transfer=no
immediate=no
faxdetect=both
context=incoming-home
signalling=fxs_ks
group=1
channel => 1,2
context=local
signalling=fxo_ks
group=2
channel => 3
context=longdistance
signalling=fxo_ks
group=3
channel => 4
***********************
queues.conf
[general]
;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
member => Agent/@1
*************************
sip.conf
[general]
context=default
srvlookup=yes
;Zyxel - P2000WV2
[300]
context=longdistance
type=friend
username=300
secret=x
callerid=<300>
nat=no
host=dynamic
mailbox=300
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
;Zyxel - P2000WV2
[301]
context=longdistance
type=friend
username=301
secret=x
callerid=<301>
nat=no
host=dynamic
mailbox=301
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
.
.
.
.
;SJphone
[310]
context=longdistance
type=friend
username=310
secret=x
callerid=<310>
qualify=yes
nat=no
host=dynamic
mailbox=310
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
;SJphone
[311]
context=longdistance
type=friend
username=311
secret=x
callerid=<311>
qualify=yes
nat=no
host=dynamic
mailbox=311
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
...
***********************
agents.conf
[agents]
wrapuptime=0
musiconhold => default
updatecdr=yes
;Operator - Home
group=1
agent => 300,300,name
agent => 301,301,nam2
agent => 310,310,name3
agent => 311,311,name4
...
***********************
Zyxel Phone settings
*PHONE SETTINGS*
------------------------------------------------------------------------
Default Voice Codec
Speaking Volume(-14~14) Listening Volume(-14~14) RTP Port
Jitter Buffer Small Medium Large Voice Frames per Packet
Small Medium Large DTMF Relay
DTMF Payload(0~127)
**********************
CLS Output
WHEN IT WORKS
-- Executing AgentCallbackLogin("SIP/499-b495", "||@extensions-home")
in new stack
-- Playing 'agent-user' (language 'en')
-- Playing 'agent-pass' (language 'en')
-- Playing 'agent-newlocation' (language 'en')
-- Playing 'agent-loggedoff' (language 'en')
== Callback Agent '301' logged out
-- Playing 'vm-goodbye' (language 'en')
== Spawn extension (longdistance, 801, 1) exited non-zero on
'SIP/499-b495'
WHEN IT DOES NOT
Executing AgentCallbackLogin("SIP/301-06a1", "||@extensions-home") in
new stack
-- Playing 'agent-user' (language 'en')
-- Hungup 'Zap/1-1'
-- Playing 'vm-goodbye' (language 'en')
Thanks
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