Hi
We have this problem:
We have a queue with several agents logged using agentcallbacklogin
If an agent receives a call and then transfer it to another agent or to
another employee or to another queue, the call remains connected to the
original agent.
I read the archives and all the solutions I read was to use the # to
transfer the calls.
We are already using the # and it still doesn't free up the agent.
Any idea where to look next ? Is there a debug I could activate to see
where is the problem ?
Could this be context related ?
Patrick
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