Bob Goddard wrote:
You misunderstand. Buying a smartnet contract for a phone does not
give you the right to download software for other hardware. One
smartnet contract equals only one device covered.
News to me... If cisco queried my TAC request of a router on an existing
contract bought when I only owned a phone I'd believe it, but they
didn't bat an eyelid.
I see that smartnet is now available from my usual hardware dealer for
£40 which is pretty damned competetive (since I paid £150 for it 5
months ago from an 'official' cisco dealer, who then proceeded to mess
me about for 2 months before getting off their arses and actually
registering it)... not sure I'd actually get one again though - the
dealer support has been very good, it's just cisco's end that has sucked.
Tony
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