Re: [Asterisk-Users] Error on using queue.

Thu, 01 Dec 2005 12:11:21 -0800

How is your agents.conf ? How is your login in extensions.conf?
----- Original Message -----
From: gc
Sent: Thursday, December 01, 2005 2:53 PM
Subject: Re: [Asterisk-Users] Error on using queue.

Thanks. I made change to joinempty=yes. And now I can hear the music on hold. But it would not ring the agent even if I login agent in. When I run show queue command under CLI, I got these messages:
queue1       has 1 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
   Members:
      Agent/5555555997 (Unavailable) has taken no calls yet
      Agent/5555555998 (Unavailable) has taken no calls yet
  
It seems that something wrong with my config file, it did not login any agent.
 
 
----- Original Message -----
From: Dov Bigio
Sent: Thursday, December 01, 2005 8:33 AM
Subject: Re: [Asterisk-Users] Error on using queue.

If you are using 1.2, it might be the joinempty and leavewhenempty parameters.
Their default are different than the 1.0.x releases
----- Original Message -----
From: gc
Sent: Thursday, December 01, 2005 11:27 AM
Subject: [Asterisk-Users] Error on using queue.

I am trying to use * as ACD server for our sip proxy.
I first dial 5555559999 to login 5555555598 as ACD agent it worked fine and then when I dialed 5555555598, I got these messages from * CLI:
 
    -- Executing Answer("SIP/5555555598-f718", "") in new stack
    -- Executing Ringing("SIP/5555555598-f718", "") in new stack
    -- Executing Wait("SIP/5555555598-f718", "2") in new stack
    -- Executing Queue("SIP/5555555598-f718", "queue1") in new stack
Nov 30 16:54:12 WARNING[7579]: app_queue.c:3078 queue_exec: Unable to join queue 'queue1'
    -- Executing Hangup("SIP/5555555598-f718", "") in new stack
  == Spawn extension (default, 5555555599, 5) exited non-zero on 'SIP/5025155598-f718'
Can anybody tell me what cause this problem?
The followings are my configuration files:
 
extensions.conf:
[default]
;For incoming call to ring into the queue.
exten=> 5555555599,1,Answer
exten=> 5555555599,2,Ringing
exten=> 5555555599,3,Wait(2)
exten=> 5555555599,4,Queue(queue1)
exten=> 5555555599,5,Hangup
;Agent login
exten => 5555559999,1,AgentCallBackLogin(|[EMAIL PROTECTED])
;Agent logout
exten => 5555558888,1,AgentCallBackLogin(|1)
 
exten => 5555555597,1,Dial(SIP/5555555597)
exten => 5555555598,1,Dial(SIP/5555555598)
 
agents.conf:
[Agent1]
agent => 5555555597,1111,Gary1
agent => 5555555598,1111,Gary2
 
queues.conf:
[queue1]
musiconhold = default
strategy=ringall
timeout=15
retry=5
wrapuptime=0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => Agent1/5555555997
member => Agent1/5555555998
sip.conf:
port=5060
bindaddr=192.168.111.11
context=default
allow=ulaw
 
[5555555597]
type=friend
username=5555555597
insecure=very
canreinvite=no
context=default
host=192.168.111.2
 
[5555555598]
type=friend
username=5555555598
insecure=very
canreinvite=no
context=default
host=192.168.111.2
 
 
 
 
 
 
 
 

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