Yes, it is correct. The best way to handle this problem (on 1.2) is to
pause the agent before the outbound call and the unpause him when he's
done.
Yours
l.
On Tue, 13 Dec 2005 15:20:56 +0100, Patrick Fortin <[EMAIL PROTECTED]>
wrote:
Hi
We have a call queue setup with several agents using agentcallbacklogin.
If one of the agent is logged in and is talking on the phone with
another employee the queue application doesn't see that the phone is
busy and continues to forward incoming calls to him.
Since the agent cannot answer, the calls go to the agent's voicemail.
in the show queues I see
Agent/108 (Not in use)
I did the show queues while talking to the agent in question.
Is this normal behaviour ?
Thanks
Patrick
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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