|
Hello list,
I am comparing results of "show queue myqueue" with
data from /var/log/asterisk/queue_log and have some doubts about
it.
When I run "show queue myqueue", I get a value of 3
for the number of abandoned.
When I check the queue_log file, I have 3 calls
with status "EXITWITHTIMEOUT".
This way I have realized that A means "unAnswered"
and not actually "Abandoned". ( I GUESS EXITWITHKEY calls would also increment the value of
A).
My queue has a relatively short time out (45 secs)
and then the caller redirected to a voicemail.
I have developed a real time monitoring application
that is not handling events yet, it is simply sending manager commands and
printing out the results, and my call center managers are not satisfied with the
information I am currently displaying, so, handling event is certainly the best
way to accomplish my goals.
Does any body else have comments about this
statistics, and ways of showing good real time information for call center
managers?
Thank you
Dov
--
exten => cobrancainfo,1,Answer
exten => cobrancainfo,2,Queue(infocadastrais|tT|||45) exten => cobrancainfo,3,Wait(3) exten => cobrancainfo,4,VoiceMail(u501) exten => cobrancainfo,5,Hangup --
lv09*CLI> show queue
infocadastrais
infocadastra has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 45s Members: Agent/5132 (Unavailable) has taken no calls yet Agent/4952 (Not in use) has taken no calls yet Agent/2732 (Unavailable) has taken no calls yet Agent/2462 (Unavailable) has taken no calls yet No Callers ----
1134644282|1134644268.462750|infocadastrais|NONE|ENTERQUEUE||pabx
1134644328|1134644268.462750|infocadastrais|NONE|EXITWITHTIMEOUT|1 1134644358|1134644344.463504|infocadastrais|NONE|ENTERQUEUE||pabx 1134644410|1134644344.463504|infocadastrais|NONE|EXITWITHTIMEOUT|1 1134644470|1134644456.464234|infocadastrais|NONE|ENTERQUEUE||pabx 1134644516|1134644456.464234|infocadastrais|NONE|EXITWITHTIMEOUT|1 |
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