The hint extension, in conjunction with Polycom's buddy feature, allows you to have a busy lamp field against appearances. As far as I know, it isn't connected with Asterisk ACD queues in any way. It would be nice if there was some way to get a graphical icon showing when an agent was logged in though.
-----Original Message----- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 5:44 AM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/20/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Hello Douglas, > > You can enable ACD in sip.cfg and phone.cfg of the > polycom phones. > Polycom send SUBSCRIBE to server . > > Harry > --- Douglas Garstang <[EMAIL PROTECTED]> a écrit > : > > > You can configure Asterisk to log an agent in/out of > > an ACD Queue with AgentCallBacklogin, AddAgent etc, > > just like with any other phone. The Polycom > > themselves don't seem to display any sort of visual > > indicater that an appearance is logged in/out > > however, which is dissapointing. I'm sure you could > > write an AGI script to fire upon dialling of a > > number that could play a sound file indicating as > > such. > > > > > > -----Original Message----- So, in theory, if the agent "channel" had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. :) -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
