On 12/31/05, Zeeshan <[EMAIL PROTECTED]> wrote: > Where Can I get these free tools? > > Zeeshan A Zakaria > > > -----Original Message----- > From: BJ Weschke [mailto:[EMAIL PROTECTED] > Sent: Saturday, December 31, 2005 11:10 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] How to check Queue Statistics > > On 12/31/05, Zeeshan <[EMAIL PROTECTED]> wrote: > > Hi everybody, > > > > I've made sales, marketing and technical-support queues. Now I also > want > > to check performance of the agents and queues on regular basis. How > can > > I check things like # of calls in a certain queue, # of calls > answered, > > # of calls not answered, average wait time, most wait time, least wait > > time, who/when logged in, etc. > > > > From the Asterisk CLI you can do "show queues" and "show agents". > There are also a number of third party tools, free and not-free, to > take information from Asterisk and present it in real-time and on a > historical basis. >
AsteriskGuru Queue Statistics http://www.asteriskguru.com/tools/queue_stats.php I'm sure there are others. Maybe someone else can kick in a couple other links/projects? -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users