Hi,
I have developped an application that monitors
the status of my queues through the events triggered on the Manager
Interface.
This way, I can know the status of my Agent
real time.
Now, I have a new requirement that I must allow
a manager to click on the Agent he wants to monitor and be able to monitor
the call.
My idea was to, when the user clicks on the
Agent, I would Originate a call between his extension and the
extension I have for ChanSpy, passing as parameter the Agent
number.
For testing this, I tried a call file on
/var/spool/asterisk/outgoing
Channel:
SIP/dov.bigio
-----------> This is me
MaxRetries: 3
RetryTime: 40
WaitTime:
25
Context: 01.telecom
Application: ChanSpy
Data:
Agent/5450 --------->
This is the Agent I want to monitor
Priority: 1
The problem is that ChanSpy doesn't accept
"Agent/xxxx" as parameter, just "Agent".
Is there a way to ChanSpy a specific know
Agent?
(Or at least to send via dtmf the Agent Number
I want to monitor right after the ChanSpy application is
called?
Thank you very much!
Dov
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