Jennifer, yes I know.... but call recording is done differently with ACD queues. Do a 'show application queue' on the console and you will see what I mean.
-----Original Message----- From: Jennifer Hales [mailto:[EMAIL PROTECTED] Sent: Mon 1/16/2006 10:53 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Cc: Subject: RE: [Asterisk-Users] automon - one touch record Hi Doug, On touch record and Monitor are two different ways of recording. This is how I have input the 'w' (for one touch) into my dial plan and it works. So if a staff member receiving a call wants to record a conversation they input *1 (as per features.conf)and it starts recording. When they are finished they press *1 again and the recording stops. exten =>_3xxx,2,Dial(SIP/${EXTEN},30,wth). Hope this is of some help. Regards Jenn -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Douglas Garstang Sent: Tuesday, January 17, 2006 11:00 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] automon - one touch record Actually the docs for the Queue application say: 'w' -- allow the called user to write the conversation to disk via Monitor 'W' -- allow the calling user to write the conversation to disk via Monitor couldn't get these to work tho. Does this mean I can do one touch recording with agents, or does it mean I can use the monitor() command? Very confusing... Doug. -----Original Message----- From: Jennifer Hales [mailto:[EMAIL PROTECTED] Sent: Sunday, January 15, 2006 4:01 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] automon - one touch record Hello Kevin, Thank you for your response. I commented out DYNAMIC_FEATURES and moved the 'Ww' option to the Dial() instead of Queue() and now it works. Regards Jenn -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin P. Fleming Sent: Friday, January 13, 2006 3:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] automon - one touch record Jennifer Hales wrote: > I am unable to get automon recording to work; can someone advise me what I > am doing wrong? When I do *1 all I see in the CLI screen is "attempting > native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call > record generated in /var/spool/asterisk/monitor/. I can't explain why it's not working, but DYNAMIC_FEATURES is not necessary if you are providing the 'wW' options to the Queue application as you are. Can you try this with a regular Dial() call instead, to eliminate the queue application? _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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