Hello all.
Anybody around that is utilizing the PauseQueueMember and UnpauseQueueMember
applications? Or even the AddQueueMember and RemoveQueueMember
applications? I'm trying to set these applications up to function in
relation to the agent number, rather than the extension the agent is at.
I'm not having much luck. Anybody have any pointers or suggestions on how
to get these applications working based on the agent id instead of the interface
(which is basically the phone extension they are at)?
Does it seem silly
to anyone else that AgentCallbackLogin and AgentLogin work relative to an
Agent ID, but PauseQueueMamber works relative to the interface? Makes
things difficult to manage. I mean, PauseQueueMember actually pauses
the Agent on a single or all Queues, so there must be a way to
pass it the Agent ID rather than the extension. Perhaps
Pause/UnpauseQueueMember needs an overhaul or perhaps we need a PauseAgent and
UnpauseAgent...
Any help on this
would be GREATLY appreciated!
Thanks,
Ben Ferguson
CirclePix.com
IT
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