Is it possible to detect if a specific agent is on a call? I can check
${AGENTBYCALLERID_${AGENTID}} to see if they are logged in(ie if set they are),
but I want to be able to detect if they are actually on a call. The
ChanIsAvail() doesn't seem to work for Agent channels. I want to do this from
within the dialplan.
Also it is possible to alter the format that ChanSpy() records in? It seems to
be hard coded to .raw (and lame/sox don't seem to like it for conversion).
--johann
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