JCC, The issue boils down to this: how much work does the human have to do to get the calls routed to the right place? In a traditional PBX environment, a receptionist does not have to choose beforehand whether he/she is going to do a blind or attended transfer. Like I said before, how many different types of transfer keys do you have on a "normal" PBX telephone? Just one. A transfer is a transfer, regardless of whether it is blind or attended. If the phone system forces the human to choose which type of transfer to do before he executes the operation then it is limiting his ability to do his work effectively.
Ira's example about needing the flexibility to do a blind or attended transfer is not at all far fetched. Our receptionists answer over 1000 calls per day. If they had to choose between blind and attended transfers on every single call then that would increase their workload significantly. Thankfully, they don't have to because our PBX allows them to do blind or attended transfers by allowing them to release the transferred call simply by hanging up, regardless of whether or not the destination station has answered yet. That is the "proper" way of executing transfers in 10's of millions of offices around the world using legacy PBX's and key systems. With Asterisk pushing the envelope forward in so many other areas, does it really seem like a good idea not to have what many feel is a very basic feature? You've already seen 3 or 4 who would be willing to kick in a few $ to get it into the stable release, and I'd wager that dozens more would pay a modest sum to add this feature to their Asterisk installations. It's certainly less expensive than adding another receptionist. -MC -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JCC Sent: Monday, February 13, 2006 5:03 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] attended call transfer Huh? I don't understand.. If the operator can't pick up the call you need more operators to compensate. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ira Sent: Sunday, February 12, 2006 3:00 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] attended call transfer At 12:57 AM 02/12/2006, you wrote: >Why don't you think it is correct behaviour? The purpose of attended >transfer is that you consult with the party before transferring with >hooking, otherwise it would be a blind transfer for which there is a >blind transfer option. So let's consider an operator, takes a call and decides to attended transfer it to Bob because it's slow and she want's to ask something, but the instant she picks that option another call comes in. If hanging up converted it to blind transfer she could get on with her work and answer the next call, as it is she needs to wait till something happens and possibly lose the next call. OK, it's a stretch but it does seem like hanging up the call is just wrong! Ira -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.1.375 / Virus Database: 267.15.6/257 - Release Date: 02/10/2006 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users