Hello List,
I work for an IP communication provider in upstate NY
as the engineer assisting our technical support team.
We provide a number of different Telco systems to
residential subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call system
that will allow our agents to effortlessly place test calls.
On a daily basis we place numerous (50-100) 'test'
calls to various locations in the US; these 'test' calls are routed using one of
three different phone systems:
1) The PSTN
2) Broadband phone platform one
3) Broadband phone platform two
I have an Asterisk server configured that can terminate
out three platforms listed above.
Our support agents are behind a Televantage ACD using
D-TermSeries E NEC phones.
Each agent has a DID and are permitted to receive
inbound calls on that DID.
Here is my goal:
Create a web application that will allow the agent to
enter the following information into a form:
1) The agents DID
2) The platform the agent wishes to terminate a test
call through (either 1,2,3 above)
3) The number the agent wishes to terminate to
My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station, pause, and
terminate to the selected DID using the selected platform. I also thought
about interacting directly with the AGI.
I can successfully generate the .call files, and ring a
station on the Asterisk server - the problem is the agents are not on the
Asterisk server.
Is there a way to use Asterisk to initiate these test
calls?
Is it possible to create a forwarding context to handle
this?
Any thoughts?
Thanks for the help!
Cheers,
--
-- --
Christopher T. Aloi
USA Datanet - Technical Support Engineer
318 South Clinton Street
Syracuse, NY 13202
C: (315) 569 4033
O: (315) 579 7074
E: [EMAIL PROTECTED]
-- -- --
Christopher T. Aloi
USA Datanet - Technical Support Engineer
318 South Clinton Street
Syracuse, NY 13202
C: (315) 569 4033
O: (315) 579 7074
E: [EMAIL PROTECTED]
-- -- --
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