|
Hello,
I'm not sure what you mean, could you
elaborate?
Thanks,
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From: Wojciech Tryc [mailto:[EMAIL PROTECTED] Sent: Friday, February 17, 2006 10:47 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] A unique 'click to call' project - Could usesomeadvice Why don’t you use Local
and router functionality to find a route to PSTN based
agents? W From: Aloi,
Christopher [mailto:[EMAIL PROTECTED] Hello
List, I work for an IP
communication provider in upstate NY as the engineer assisting our technical
support team. We provide a number of
different Telco systems to residential subscribers; and in an effort to more
effectively trouble shoot termination problems I came up with the idea of
creating a click to call system that will allow our agents to effortlessly place
test calls. On a daily basis we
place numerous (50-100) 'test' calls to various locations in the
1) The
PSTN 2) Broadband phone
platform one 3) Broadband phone
platform two I have an Asterisk
server configured that can terminate out three platforms listed
above. Our support agents are
behind a Televantage ACD using D-TermSeries E NEC phones.
Each agent has a DID
and are permitted to receive inbound calls on that
DID. Here is my
goal: Create a web
application that will allow the agent to enter the following information into a
form: 1) The agents
DID 2) The platform the
agent wishes to terminate a test call through (either 1,2,3
above) 3) The number the agent
wishes to terminate to My thought is this form
will generate a .call file in /var/spool/asterisk/outgoing that will then ring
the agents station, pause, and terminate to the selected DID using the selected
platform. I also thought about interacting directly with the
AGI. I can successfully
generate the .call files, and ring a station on the Asterisk server - the
problem is the agents are not on the Asterisk
server. Is there a way to use
Asterisk to initiate these test calls? Is it possible to
create a forwarding context to handle this? Any
thoughts? Thanks for the
help! Cheers, --
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