Hi, I'm having a problem with the queue behaviour in my place:
I have two ISDN channels to the outside (Zap/1) and two channels two a Siemens Gigaset (Zap/4). I also use a SIP gateway to call outside and have a couple of IP phones around as well (SIP). The Gigaset has about 5 phones connected to it (+base station). Whenever two people are using those, I always am blocking two internal channels, so users who call in from the outside always get a busy or the voicemail. I configured a queue to take all calls to our central number, so people will get to a phone as soon as possible. However, when there are only agents logged on from the Zap/4 line, and both channels are used, the caller gets transferred to the voicemail of one of the agents instead of beeing put into the queue. Here is some console output on those events: -- Accepting voice call from '1797808366' to '12298890' on channel 0/1, span 1 -- Executing Queue("Zap/1-1", "reception") in new stack -- Started music on hold, class 'default', on channel 'Zap/1-1' -- outgoing agentcall, to agent '1003', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/1003 -- outgoing agentcall, to agent '1000', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/1000 -- Executing Macro("Local/[EMAIL PROTECTED],2", "call-user| 1003") in new stack -- Executing Dial("Local/[EMAIL PROTECTED],2", "Zap/g4/1003&Sip/S1003&Sip/1003|45|tr") in new stack Mar 21 09:57:38 NOTICE[4354]: app_dial.c:1030 dial_exec_full: Unable to create channel of type 'Zap' (cause 34 - Circu it/channel congestion) -- Executing Macro("Local/[EMAIL PROTECTED],2", "call-user| 1000") in new stack -- Executing Dial("Local/[EMAIL PROTECTED],2", "Zap/g4/1000&Sip/S1000&Sip/1000|45|tr") in new stack Mar 21 09:57:38 NOTICE[4356]: app_dial.c:1030 dial_exec_full: Unable to create channel of type 'Zap' (cause 34 - Circu it/channel congestion) Mar 21 09:57:38 WARNING[4354]: chan_sip.c:1973 create_addr: No such host: S1003 Mar 21 09:57:38 NOTICE[4354]: app_dial.c:1030 dial_exec_full: Unable to create channel of type 'Sip' (cause 3 - No rou te to destination) Mar 21 09:57:38 WARNING[4356]: chan_sip.c:1973 create_addr: No such host: S1000 Mar 21 09:57:38 NOTICE[4356]: app_dial.c:1030 dial_exec_full: Unable to create channel of type 'Sip' (cause 3 - No rou te to destination) Mar 21 09:57:38 WARNING[4354]: chan_sip.c:1973 create_addr: No such host: 1003 Mar 21 09:57:38 NOTICE[4354]: app_dial.c:1030 dial_exec_full: Unable to create channel of type 'Sip' (cause 3 - No rou te to destination) == Everyone is busy/congested at this time (3:0/1/2) -- Executing VoiceMail("Local/[EMAIL PROTECTED],2", "u1003") in new stack -- Playing 'vm-theperson' (language 'en') Any ideas why it goes to voicemail instead of keeping the caller in the queue? Thanks, Christian _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users