On Mar 23, 2006, at 11:05 AM, Ronald Lewis wrote:
After months of BroadVoice ignoring my trouble tickets for dropped
calls, delayed termination, etc., I'm throwing in the towel. While
they have credited $19.95 to my account, they refuse to credit
anything more, despite ALL of the problems I've had. I feel the least
they could do is credit the remaining $8.61 to my account, yet they
won't.
I haven't really been following up on porting between VoIP providers,
but is there a remote chance I can save my phone number? I'd sure hate
to change numbers again -- this has been a NIGHTMARE. Everyday, calls
are dropping, and I'm calling people back 2 to 3 times to establish a
decent connection.
And their response (paraphrasing): "We've made the best effort to
ensure your service is functional ... but there are some things beyond
our control with VoIP." Not good enough! I had great service with
Vonage, and the times I use VoipJet, it works perfectly!
I hate to sound like a broken record, record, but it is also very
important to look at the routes from you asterisk box and or phones to
the call terminator. No matter how good a ITSP is, or how excellent
there support is, if the internet between you and them has issues then
you are SOL.
I have had positive experience with both Teliax and with Nufone.net,
both of which I selected based on positive feedback here on the list.
They have both worked reliably for me, although frickin' comcast
sometimes has very poor latency, which they admit, but fail to do
anything about.
I am looking at also using a third company as I see that sellvoip.net
is very inexpensive, can provide me with a local number (seattle, wa)
AND is very close to me geographically. The 11 MS ping from my comcast
connection is a powerful motivator.
Marty
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