Oh your kidding. I have to call Answer() first? I thought Queue() implicitly
called Answer. Anyway, now that I have Answer() in there, it seems to be
behaving a lot better. Thanks for your help. I'll check it out more tomorrow.
Really... I thought Queue() and other apps called Answer() themselves...
Doug.
-----Original Message-----
From: CC Jay [mailto:[EMAIL PROTECTED]
Sent: Thu 3/23/2006 11:54 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc:
Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
Let's try the obvious first, how about
exten => q_main,1,Answer
exten => q_main,2,etc.
Fingers crossed :)
On 3/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
Here you go. I'm not sure this is much use. It's a bit hard to
explain as I have one system calling another via IAX where the Queue() command
is executed... Calls are VOIP->VOIP, on our network... This case below is where
each agent (there's 6) is rung for 30sec, but the Queue aborts after 120s, not
300s!
extensions.conf(Caller):
[macro-DialIAX]
exten => s,1,Dial(IAX2/[EMAIL PROTECTED]/[EMAIL PROTECTED])
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-ANSWER,1,Goto(s-OK,1)
exten => s-NOANSWER,1,Goto(s-ERROR,1)
exten => s-CONGESTION,1,Goto(s-ERROR,1)
exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
exten => s-ERROR,1,Answer()
exten => s-ERROR,2,Wait,1
exten => s-ERROR,3,Set(i=1)
exten => s-ERROR,4,While($[${i} < 4])
exten => s-ERROR,5,Playback(cannot-complete-network-error)
exten => s-ERROR,6,Playback(message-number)
exten => s-ERROR,7,Playback(letters/o)
exten => s-ERROR,8,Playback(letters/e)
exten => s-ERROR,9,Playback(digits/9)
exten => s-ERROR,10,Playback(digits/0)
exten => s-ERROR,11,Playback(digits/0)
exten => s-ERROR,12,Set(i=$[${i} + 1])
exten => s-ERROR,13,EndWhile
exten => s-ERROR,14,Hangup()
exten => s-OK,1,MacroExit
...
exten =>
2944000,1,Macro(DialIAX,acdserver1,q_main,oneeighty_acd)
exten => 2944000,2,NoOp(IM BACK)
extensions.conf(Callee):
exten => q_main,1,Queue(oneeighty_main||||300)
exten => q_main,2,NoOp(${QUEUESTATUS})
exten => q_main,3,NoOp(${DIALSTATUS})
exten => q_main,4,Hangup
queues.conf(Callee):
[oneeighty_main]
musiconhold = default
joinempty = strict
leavewhenempty = strict
strategy = rrmemory
timeout = 30
;retry = 0
member => Agent/80014055
member => Agent/80014057
member => Agent/80014052
member => Agent/80014051
member => Agent/80014033
member => Agent/80014050
-----Original Message-----
From: CC Jay [mailto:[EMAIL PROTECTED]
Sent: Thu 3/23/2006 11:16 PM
To: Asterisk Users Mailing List - Non-Commercial
Discussion
Cc:
Subject: Re: [Asterisk-Users] Tearing my hair out with
Queues
In that case, you should post part of extensions.conf
which is related to Queues/agents, which makes it easier to troubleshoot your
problem. Besides, you haven't mentioned how incoming calls get into your queue.
PSTN or VoIP calls?
All providers set some limit on the time a call can be
placed on their trunks without being answered. For PSTN, the time limit is 90
sec. Could that be the cause for your Queue timeout of 120 sec?
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