Do a trace with ngrep or ethereal and see if the phone is sending back a sip DECLINE or similar. If it is, I'd say you have an Asterisk bug.
Doug. > -----Original Message----- > From: Stephen Kratzer [mailto:[EMAIL PROTECTED] > Sent: Tuesday, March 28, 2006 7:51 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Agents on DND still receiving calls... > > > Fellow Asterisk Users, > > I'm running Asterisk 1.2.5, and I've configured basic call > queueing using > agents. The problem I'm having is that agents who are on DND > are still > considered (by Asterisk) to be eligible to take calls. This > means that calls > will hit voicemail even when other agents who are not on DND > are available. > Any ideas how I can make agents ineligible to receive calls > until they come > off DND. I don't want agents to have to login/logout every > time they step > away from their desks. > > Stephen Kratzer > CTI Networks, Inc. > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users