You just add the same agent to both queues (don't use groups), like in
queues.conf:
[queue1]
....
member=>Agent/101
[queue2]
...
member=>Agent/101
Now Agent 101 is a member of both queues, and will not be called while
s/he is on conversation.
l.
On Wed, 29 Mar 2006 09:02:11 +0200, Tomislav Parčina <[EMAIL PROTECTED]>
wrote:
In article <[EMAIL PROTECTED]>, [EMAIL PROTECTED] says...
Just add the agent to both queues, * will take care of the rest.
l.
I have tried to put agents in groups and then join groups to specific
queue. It doesn't work. I don't know is the problem because one agent
can't be in more groups or joining groups to queue's doesn't work.
Do you know anything about this?
--
Tomislav Parcina
tparcina#lama.hr
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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