I am not sure if it has been fixed, but using groups used to behave
erratically in earlier versions of *, so I am not used to doing it. A few
more configf lines are well worth the added stability.
l.
On Thu, 30 Mar 2006 10:30:50 +0200, Tomislav Parčina <[EMAIL PROTECTED]>
wrote:
In article <[EMAIL PROTECTED]>, [EMAIL PROTECTED]
says...
You just add the same agent to both queues (don't use groups), like in
queues.conf:
[queue1]
....
member=>Agent/101
[queue2]
...
member=>Agent/101
Now Agent 101 is a member of both queues, and will not be called while
s/he is on conversation.
I have done it that way, but it's dirty. It would be much cleaner if I
could define 5 groups for 5 queue's. And in each group define one or
more agents and join groups to queues.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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